Contact Us

We typically respond within 1–2 business days.

General & Support

For questions about the platform, your account, or how to get the most out of ASOZen, reach out at:

[email protected]

If your question is about how ASO scoring, keyword analysis, competitor comparison, or release planning works, the FAQ and features overview may answer it faster. For app-specific support, include the app name, platform, country or locale, and the email address on your ASOZen account.

Billing & Subscriptions

For billing issues, invoice requests, or subscription changes, contact us at the same address and include your account email. Payments are processed by Lemon Squeezy. Signed-in customers can also manage subscription details from account settings inside ASOZen.

Refunds

Please review our Refund Policy before reaching out. Eligible refund requests can be sent to [email protected].

Privacy & Legal

For privacy-related requests or legal inquiries, see our Privacy Policy or email us at [email protected].

What to include

A short, specific message helps us resolve issues faster. Useful details include:

  • The app URL, App Store ID, or Google Play package if the issue is app-specific.
  • The ASOZen page or feature where the issue happened.
  • Any error message, billing reference, or subscription email relevant to the request.